Thank you for choosing Connectia Solutions Private Limited, a leading IT company specializing in the purchase, sale, resale, refunds, and warranties of digital services like servers, hosting, SSL certificates, Windows Office licenses, Email Services via Google and Microsoft and offer other services such as Application and Mobile Application development, UI/UX and Graphic Designing Services, IT Infrastructure Consulting and Services, Service Desk support Services, SEO, Digital Marketing and content writing services . These Terms and Conditions outline the rules and regulations governing payments and refunds when engaging with our services. By using our website and availing of our services, you agree to comply with these terms. Please read them carefully.
Please visit: www.connectiainfotech.in Or www.connectiasolutions.in for more information.
Important For Digital Licences Only:
Please note that digital licenses if defective then we will first replace it with new License code and if nothing works out then only can be refunded if this is requested via email to support@connectia.in within 3 days of the purchase only if license key doesn’t work. No Licenses will be refunded after this period. Software compatibility is entirely a responsibility of the customer to check as we are the license seller, all software is provided by Microsoft and copyright of that company.
Refunds will not be provided for compatibility issues
The only case in which a valid and working license can be refunded is in case of a duplicated order, not any other.Defective keycodes will be replaced. Defective codes can only be proven by the company only with an output from Microsoft.
Cancellation Policy for Digital Licences
Once the order is received it can’t be cancelled.
Connectia Solutions Private limited or its affiliates (Vendors/Resellers other entities who are partnered with Connectia Solutions Private Limited) does not take responsibility for any underlying local issues with the computer that could prevent the normal functioning of any software.
Terms and Conditions, general payments and refunds:
1. Payments
1.1 Payment Methods:
- We accept payments through various secure methods including credit/debit cards, net banking, UPI, and other digital wallets, national and international. Payment options may vary based on the service availed and also based on the currency conversion rate for the day.
1.2 Pricing:
- Pricing for our services is clearly outlined on our website or provided to you through our sales team. Prices are subject to change at our discretion, but any changes will not affect ongoing contracts
1.3 Payment Terms:
- Payment terms will be communicated to you at the time of purchase or agreement via an official email from accounts@connectiasolutions.in. Unless otherwise stated, invoices are due upon receipt or as mentioned on the invoice.
1.4 Late Payments:
- Late payments may incur penalties or interest charges as per our discretion. Failure to make timely payments may result in the suspension or termination of services.
1.5 Taxes:
- All prices are exclusive of applicable taxes unless stated otherwise. You are responsible for paying any taxes imposed on your transactions.
2. Refunds and Warranties:
2.1 Refund Policy:
- We strive to provide satisfactory services to our customers. However, if you are dissatisfied with our services, you may be eligible for a refund as per our refund policy.
2.2 Refund Eligibility:
- Refund eligibility is determined on a case-by-case basis and may vary depending on the type of service availed.
2.3 Refund Requests:
- To request a refund, you must contact our customer support team within the specified refund period. Refund requests made after the specified period may not be honoured. Any Refund requests raised after 3 days from the payment of invoice will not be accepted.
2.4 Warranties:
- We offer warranties on certain services as specified in the service agreement. Warranty terms and conditions vary based on the type of service availed.
3. Purchase and Sale:
3.1 Service Description:
- We provide detailed descriptions of our services on our website or through our sales team. It is your responsibility to review the service description before making a purchase.
3.2 Order Confirmation:
- Upon placing an order, you will receive an order confirmation detailing the services purchased, pricing, and payment information.
3.3 Delivery of Services:
- We endeavour to deliver services promptly as per the agreed timelines. Delays may occur due to unforeseen circumstances, in which case we will communicate with you accordingly.
4. IT Consultation and Support:
4.1 Consultation Services:
- Our IT consultation services are designed to provide expert advice and guidance on various IT-related matters. We strive to deliver accurate and timely advice to help you achieve your business objectives.
4.2 IT Support Services:
- Our IT support services aim to address your technical issues and challenges promptly. We provide remote and on-site support as per your requirements.
5. Liability and Indemnity:
5.1 Limitation of Liability:
- We OR Connectia Solutions Private limited or its affiliates (Vendors/Resellers) other entities who are partnered with Connectia Solutions Private Limited shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with our services, including but not limited to loss of profits, data, or business opportunities.
5.2 Indemnity:
- You agree to indemnify and hold us OR Connectia Solutions Private limited or its affiliates (Vendors/Resellers) other entities who are partnered with Connectia Solutions Private Limited harmless from any claims, damages, losses, or liabilities arising out of your use of our services or breach of these terms and conditions.
6. Governing Law and Jurisdiction:
6.1 Governing Law:
- These terms and conditions shall be governed by and construed in accordance with the laws of The Republic of India.
6.2 Jurisdiction:
- Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts in Mangalore, Karnataka, India.
7. Amendments:
7.1 Amendment of Terms:
- We reserve the right to amend these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website on our blogs and news page
7.2 Notification of Changes:
- We will endeavour to notify you of any significant changes to these terms and conditions via email or through a notice on our website.
By engaging with our services, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions for Payments and Refunds. If you have any questions or concerns, please contact our customer support team for assistance. Thank you for choosing Connectia Solutions.